Terms & Conditions

By making a Reservation with Toscana Holiday Village you accept and agree to the relevant cancellation and no-show policy and to relevant house rules, including for services rendered and/or products offered by Toscana Holiday Village.
The general cancellation and no-show policy is made available during the reservation procedure and in the confirmation email. 30% deposit is payable at time of booking and this is Non-Refundable.
Note that certain rates, fees, or special offers are not eligible for cancellation, refund, or change. Applicable city/tourist tax may still be charged in the event of a no-show or charged cancellation. Check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. Note that a Trip Reservation which requires down payment or (wholly or partly) prepayment may be canceled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant due or payment date in accordance with the relevant payment policy of the reservation.
Cancellation and prepayment policies may vary per segment, product, or service of each reservation. Carefully read The Fine Print and important information in your reservation confirmation for additional policies as may be applied (e.g. in respect of age requirement, security deposit, non-cancellation/additional supplements for group bookings, pets/cards accepted). Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account, and you will not be entitled to any refund of any (non-refundable) prepaid amount.

If you want to review, adjust, or cancel your reservation, revert to the confirmation email and follow the instructions therein. Note that you may be charged for your cancellation in accordance with the cancellation, payment and no-show policy, or not be entitled to any repayment of any paid amount. We recommend that you read the cancellation, payment and no-show policy of the accommodation carefully prior to making your reservation, and remember to make further payments on time as may be required for the relevant reservation.

If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to promptly communicate this with Toscana Holiday Village so they know when to expect you to avoid cancellation of your booking or charge the no-show fee.